Coronavirus (COVID-19) - Customer Information
Our customers and staff are very important to us so that’s why we’re taking the threat of COVID-19 very seriously, your safety is our top priority. We are working alongside the Government and others in the industry to ensure we are following the latest advice to keep you safe on our coaches.
We have been awarded the Visit England’We’re Good to Go’ industry standard mark. Acquiring the Industry Standard mark means that our business has followed government and industry COVID-19 guidelines, has a Risk Assessment in place and a process to maintain cleanliness and aid social distancing For more information on the industry standard click here. Our certificate can be viewed here.
Our COVID-19 Risk Assessment can be viewed here. We understand that we have a range of customers all with different needs. If there is anything specific that you would like us to address in a risk assessment then please do get in touch.
Our safe operating procedure for educational visits (school trips) can be viewed here.
Our safe operating procedure for dedicated home to school transport can be viewed here.
The UK Government safer travel guidance for passengers can be found here.
Q. Can I get a quote/make a booking?
Yes, please call our booking office on 0800 731 4378 or email firstname.lastname@example.org
Q. Can we re-schedule our trip/journey?
Yes, if you are unable to travel on your chosen date then we are happy to re-schedule your booking once an alternative date can be decided upon, and we can transfer any deposits paid.
Q. Are you regularly testing staff for Covid-19?
Yes, as a precautionary measure we have introduced regular staff testing. All results are logged with the NHS Test and Trace Service
Q. Are your staff members taking the Covid-19 vaccine?
Yes, the company is strongly encouraging staff to take the vaccine but understands it is very much a personal choice. To date every staff member that has been offered has taken the opportunity to get vaccinated.
Q. What are you doing about social distancing?
Every group will have different needs when it comes to travelling together. As a general rule passengers can travel in multiple groups of 6 on one coach , or 2 households can be sat together. Exemptions from this rule apply to passengers that are travelling for work (organised by an employer) or if the coach is providing emergency assistance. We are happy to advise you on the best solution and can provide seating plans before your day of hire.
We ask all passengers to take the following precautions before, after and during travel…
- washing or sanitising your hands regularly.
- wear a face covering unless you are exempt
- travelling side by side or behind other people, rather than facing them.
- touching as few surfaces as possible.
- minimising the time spent close to other people, where possible.
- avoiding loud talking, shouting or singing.
- disposing of waste safely.
In line with the Department for Education guidance, on dedicated school transport (home to school services and educational visits). Social distancing rules will not apply.
Q. What measures do you have in place to reduce the spread of the virus?
We are stepping up our normal cleaning practices with additional sanitising throughout the day to keep passengers safe. All high contact areas are disinfected before and after each journey. We are encouraging good hand hygiene for our drivers and have supplied them with hand sanitiser and anti-bacterial wipes. Everyday the drivers must confirm and record that they are free of any symptoms of COVID-19 and we have also introduced contactless body temperature recording procedures.
Q. Do I have to wear a face covering whilst travelling?
Yes. In line with the latest Government guidance, any passengers aged 11 and over will be required to wear a face covering on all private hire, unless they are exempt for health and disability reasons. This is because passengers will be travelling with individuals from different households or support bubbles. We do encourage you to follow the Government guidance on wearing a face covering.
In accordance with advice from PHE, children and young people aged 11 and over must wear a face covering when travelling on dedicated transport to secondary school. This does not apply to people who are exempt from wearing a face covering on public transport. For more information please refer to our safe operating procedure for dedicated home to school transport.
Q. Are your drivers legally required to wear face coverings?
No, however the Company is strongly encouraging drivers to wear a face covering wherever possible. The drivers will wear a face covering when outside of the coach on a school/clients premises.
Q. Are there any extra measures I should take before and after travel?
For the protection of others we kindly ask that any customers showing symptons of COVID-19 follow the NHS guidance and STAY AT HOME. Please take care of your health and protect others by regularly and thoroughly cleaning your hands with an alcohol-based hand rub or wash them with soap and water often and for at least 20 seconds.
If you have any further questions please do not hesitate to get in touch.