Coronavirus (COVID-19) - Customer Information
Our customers and staff are very important to us so that’s why we’re taking the threat of COVID-19 very seriously, your safety is our top priority. We are working alongside the Government and others in the industry to ensure we are following the latest advice to keep you safe on our coaches.
We have been awarded the Visit England’We’re Good to Go’ industry standard mark. Acquiring the Industry Standard mark means that our business has followed government and industry COVID-19 guidelines, has a Risk Assessment in place and a process to maintain cleanliness. For more information on the industry standard click here. Our certificate can be viewed here.
Our COVID-19 Risk Assessment can be viewed here. We understand that we have a range of customers all with different needs. If there is anything specific that you would like us to address in a risk assessment then please do get in touch.
Our safe operating procedure for educational visits (school trips) can be viewed here.
Our safe operating procedure for dedicated home to school transport can be viewed here.
The UK Government safer travel guidance for passengers can be found here.
Q. Can I get a quote/make a booking?
Yes, please call our booking office on 0800 731 4378 or email firstname.lastname@example.org
Q. Can we re-schedule our trip/journey?
Yes, if you are unable to travel on your chosen date then we are happy to re-schedule your booking once an alternative date can be decided upon, and we can transfer any deposits paid.
Q. Are you regularly testing staff for Covid-19?
Yes, as a precautionary measure we have introduced regular staff testing. All results are logged with the NHS Test and Trace Service
Q. Are your staff members taking the Covid-19 vaccine?
Yes, the company is strongly encouraging staff to take the vaccine but understands it is very much a personal choice.
Q. Do I have to wear a face covering whilst travelling?
No, the requirement to wear face coverings in law has been lifted. However, the government expects and recommends that people wear face coverings in crowded areas. We kindly ask that you make your own informed decision when it comes to wearing your mask on board our coaches.
Q. Do we need to socially distance?
No, as of the 19th July the social distancing rule (2 metres or 1 metre with additional mitigations) has been lifted. Coaches are able to run at full capacity.
We ask all passengers to take the following precautions before, after and during travel…
- washing or sanitising your hands regularly.
- touching as few surfaces as possible.
- avoiding loud talking, shouting or singing.
- disposing of waste safely.
Q. What measures do you have in place to reduce the spread of the virus?
We are stepping up our normal cleaning practices with additional sanitising throughout the day to keep passengers safe. All high contact areas are disinfected before and after each journey. We are encouraging good hand hygiene for our drivers and have supplied them with hand sanitiser and anti-bacterial wipes. Everyday the drivers must confirm and record that they are free of any symptoms of COVID-19 and we have also introduced contactless body temperature recording procedures. The coaches have filtered air conditioning and windows and skylights can be opened to let fresh air in during your journey.
Q. Are your drivers legally required to wear face coverings?
No, however the Company is strongly encouraging drivers to wear a face covering wherever possible.
Q. Are there any extra measures I should take before and after travel?
For the protection of others we kindly ask that any customers showing symptons of COVID-19 follow the NHS guidance and STAY AT HOME. Please take care of your health and protect others by regularly and thoroughly cleaning your hands with an alcohol-based hand rub or wash them with soap and water often and for at least 20 seconds.
If you have any further questions please do not hesitate to get in touch.