Coronavirus (COVID-19) - Customer Information
Our customers and staff are very important to us so that’s why we’re taking the threat of COVID-19 very seriously, your safety is our top priority. We are working alongside the Government and others in the industry to ensure we are following the latest advice to keep you safe on our coaches. The Governments safer travel guidance for passengers can be found here.
Q. Are you still open?
Yes, but in line with guidance from Government and to help keep our colleagues as safe as possible, we are currently operating with limited staff in our office and depot.
Q. Can we re-schedule our trip/journey?
We understand that many of our customers that have bookings in the coming months, are uncertain of what to do. Please be assured that we are happy to re-schedule your bookings, once an alternative date can be decided upon, and transfer any deposits paid.
Q. Can we book a coach during these times?
Yes you can. For all general or booking enquiries, please email email@example.com and we will get back to you as soon as possible. We have limited staff in our booking office so please only telephone if the matter is urgent.
Q. How are you enforcing social distancing?
For your safety and the safety of our staff, all our coaches are operating at a reduced seating capacity. Passengers will not be able to sit next to each other and no passengers are allowed to sit in the row directly behind the driver. Throughout the coaches seats have been marked ‘out of use’ to enforce social distancing.
Q. What measures do you have in place to reduce the spread of the virus?
We are stepping up our normal cleaning practices with additional sanitising throughout the day to keep you safe. All high contact areas are disinfected before and after each journey. We are encouraging good hand hygiene for our drivers and have supplied them with hand sanitiser and anti-bacterial wipes. Everyday the drivers must confirm and record that they are free of any symptoms of COVID-19 and we have introduced contactless body temperature recording procedures.
Q. Are you supplying face masks and other personal protective equipment (PPE)?
No, in line with Government guidance workplaces should not encourage the precautionary use of extra (PPE) to protect against COVID-19 outside of clinical settings.
Q. Are there any extra measures I should take before and after travel?
For the protection of others we kindly ask that any customers showing symptons of COVID-19 follow the NHS guidance and STAY AT HOME. Please take care of your health and protect others by regularly and thoroughly cleaning your hands with an alcohol-based hand rub or wash them with soap and water often and for at least 20 seconds.
If you have any further questions please do not hesitate to get in touch.